As a valued customer, your satisfaction is our top priority. Cloud 9 Parties is pleased to offer a 30 day exchange policy on all products that have a mechanical component (ie: anything with a motor, an on/off switch or requiring batteries to operate) that are defective. If the product has a retail value of $69 or greater, the warranty period is extended to sixty days. In addition, we offer an exchange policy for any product that arrives to you in a non-working or defective state. In accordance with health regulations, we are unable to accept returns or exchanges on lotions, creams, lubes, sprays, soaps, candles, non-electric erotic novelties, lingerie as well as DVD's, books, and other miscellaneous items.
Due to the nature of our products, all sales are final.
Contact your representative within 30 days to arrange for a product exchange or with any questions about this policy.